KeepYourSong

Help center

How can we help?

Everything about credits, downloads, rights and billing. Can't find an answer? Use the chat button at the bottom right.

Start creating

Questions

Credits · How do credits work?+

Creating an HD song uses 20 credits and gives you two full versions. Credits are reserved when you click Create and only charged for versions that finish.

Credits · Do I get free credits?+

New accounts get 20 credits after confirming their email, plus a small daily top-up for Fast drafts.

Credits · Do credits expire?+

Subscription credits renew each billing period. Credit packs never expire.

Credits · What else uses credits?+

Stem separation uses 10 credits per song version. Prompt Enhancer and Studio edits are free.

Speed & queue · Why is my song waiting in a queue?+

Free songs share a standard queue, so at busy times you may wait for a free slot. Your position is shown on the song card.

Speed & queue · How do I get faster generations?+

Any paid plan or credit pack moves you to a dedicated fast lane. Pro and Studio get more capacity, so both versions start right away.

Downloads & rights · Are downloads really unlimited?+

Yes. Every song, edit and stem you make can be downloaded as often as you like. MP3 on every plan; lossless WAV on paid plans and packs.

Downloads & rights · Can I use songs commercially?+

Paid plans and credit packs include commercial use within the limits of our model providers' licenses. AI-generated music may not be eligible for copyright protection, and streaming platforms have their own AI policies.

Downloads & rights · Can I imitate a famous artist?+

No. Real artist names are removed from prompts, and we don't clone real voices.

Billing & account · How do I cancel?+

Cancel anytime from the Pricing page in one click. You keep your plan until the end of the paid period.

Billing & account · What payment methods do you accept?+

PayPal, including cards through PayPal checkout.

Billing & account · I didn't get the verification email+

Check your spam folder, then use “Resend email” on the sign-in page. Links expire after one hour.

Billing & account · A generation failed — was I charged?+

No. Failed versions are refunded automatically, usually within seconds.

Make your next song now

20 free credits on sign-up. Unlimited downloads on every plan.

Start free